Refund and Returns Policy

At RJB Group, customer satisfaction is one of our highest priorities.
We are committed to providing quality products and services across all our business sectors.
If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Return Eligibility

Products may be eligible for return under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The return request is made within the specified return period
  • The product remains unused and in its original packaging
  • Proof of purchase or invoice is provided

2. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used or damaged products caused by customer misuse
  • Perishable food items after delivery acceptance
  • Personal care and toiletry products once opened
  • Customized or special-order products
  • Digital services or training fees once accessed

3. Refund Policy

Approved refunds will be processed through the original payment method whenever possible.
Refund processing times may vary depending on payment providers and banking procedures.

4. Exchange Policy

Customers may request product exchanges for defective, damaged, or incorrectly delivered items subject to product availability.

5. Cancellation Policy

Orders may be canceled before shipment or service processing begins.
Once an order has been shipped or a service has started, cancellation may not be possible.

6. Return Process

To request a return or refund:

  • Contact our support team with your order details
  • Provide photos or evidence if the product is damaged or incorrect
  • Wait for return approval and instructions
  • Send the product to the designated return address if applicable

7. Shipping Costs

Shipping charges for returns may vary depending on the reason for return.
If the error is caused by RJB Group, return shipping costs may be covered by us.

8. Limitation of Liability

RJB Group reserves the right to reject return or refund requests that do not meet the conditions outlined in this policy.

9. Contact Information

For any refund, return, or exchange inquiries, please contact us:

RJB Group

Corporate Office:
৩১, রজনীগন্ধা সুপার মার্কেট (মোহামদী মসজিদের পাশে),
কচুক্ষেত, ঢাকা ক্যান্টনমেন্ট, ঢাকা-১২০৬।

Head Office:
দত্ত ভবন (১ম তলা), স্বর্ণকার পট্টি,
মুজিব সড়ক, নিলটুলী, ফরিদপুর।

Email:

rjbgroup2026@gmail.com

Last Updated: 2026